Giuseppe Zanotti Reviews

Easy website, quick shipping and a beautiful product. Will be purchasing more in the future.

I was such a lover of Giuseppe Zanotti’s shoes. They are some of the most beautiful shoes. I have purchased them for decades but from Saks and Nieman Marcus, never directly from their website. A month ago, I found myself on the website and decided to purchase directly from them for the first time. Never again! Similar to the writer below, I still have yet to receive my refund. I purchased three pairs. I called customer service to return two pairs as they did not fit and I advised that the soles were scratched so they know it was not worn by me. The representative told me to print one label and return both pairs in one box. I did just that. I called and emailed. Finally someone responded to me that they cannot take the shoes back because they were worn. I was so upset. I told them they came scratched which is what I told the representative. I called the day I received the shoes so when would I have worn them?! I asked for a manager. I emailed and still no one has responded. I basically received damaged shoes. Sent them back and lost my money. Never again. I am so displeased with this customer service that I don’t even want to purchase Giuseppe shoes anymore and that’s sad because I truly loved them.

I have horrible experience with this company I have never had before in my life!!! I call customer service make return request on July 16 for bot pairs of my shoes in same order! I was told I have to put both shoes in same box because it same order number! UPS come to my home and they put label ! I never print this label my self because it was pick up from my house ! Giuseppe zanotti company told me package is lost . I call my credit card company and open dispute for $996 .00. Then later American Express report me I have credit for $548.00 only ! I contact company and I ask why only for one shoes? Where is credit for $248.00. Off hey told me it was 2 different tracking numbers … I have no idea what customer service did w labels !!! I believed Giuseppe Zanotti customer service make mistake !!! I am not responsible for mistakes they makes!! I want my money back !!! It 3 months since I request return and they still don’t give me credit for $248.00 !! I talk to manager Regina , I told her everything and she told me she will contact special department and will call me last week , but unfortunately she never call me!!! I make multiple calls to company , they keep tell me they have computer down multiplayer times !!! I ask Regina why she would send to UPS 2 different tracking numbers if she told me put in same box because it same order number!!! I ask Regina listen conversation when I talk to customer service and was told put both shoes in same box , she told me conversations not recorded!!!!! Thank his company scam !!!! I would never believe company I wearing shoes and I adore my shoes will betrayed me and refused to credit me shoe I send back !!!! And why UPS if had 2 tracking numbers put only one from that w out contact me !! They should never even take order if they see only one box outside !! How they now what label belong to this box !! It horrible , horrible !!! I can’t believe they did that to me !!!! They block me to email them !It was my first ever order on line from this company !!! I even call customer service and talk to gentleman and ask how much time to take get credit if I don’t like the shoes I order , he told me do not worry about that , I will get refund 3-5 business days !!! 3 months later I still don’t get $248.00 credit! I wish I never ever have business w this company!!! Customer service is a joke!!! No one care about customer !! It just nightmare , nightmare !!

Shipping is horrible especially ordering from Farfetch. It’s been a week And I still haven’t gotten my order.

Perfect on line order experience !!! Excellent packaging, super fast delivery and always top quality products !!!

Super service! Top shoes

High quality products, quick delivery, responsive customer service.

Fast delivery. Beautiful shoes however too large and no smaller size available.

Product is exactly as described and looks/feels amazing.

Shoes fell apart within 5 wears. Customer service team never responds to my emails about getting this resolved.